Refund policy

Refund & Return Policy

At Sweet Sisters, we bake each cookie with love, care, and the finest organic ingredients, and we want every bite to make you smile. Because our products are fresh, handmade, and preservative-free, we handle refunds and returns a little differently than typical stores.

1. Damaged or Missing Items
If your order arrives damaged, broken, or missing items, please contact us within 48 hours of delivery. We’ll be happy to replace your order or issue a full refund—no questions asked.

2. Freshness & Quality Guarantee
Our cookies are made to order to ensure peak freshness. Because of their perishable nature, we cannot accept returns once the cookies are delivered. But if there’s ever a quality issue, we promise to make it right.

3. How to Contact Us
For any questions, concerns, or issues with your order, please reach out to us at:
📧 Email: heysweetsisters@gmail.com
📱 WhatsApp: +1 904 294 6475

We truly appreciate your support and want your Sweet Sisters experience to be as delightful as our cookies!